Passenger survey indicates Transperth services travelling well

Transperth passengers are very happy with their public transport system.

This was the clear sentiment in Transperth’s latest Passenger Satisfaction Monitor (PSM) - a comprehensive survey undertaken every year to gauge passenger sentiment about the Transperth network.

Transperth spokesman David Hynes said the 2014 PSM results were very positive, with feedback showing an increase in passenger satisfaction on buses, trains and ferries since last year’s survey.

“In fact, there are many areas in the 2014 survey where we have recorded an all-time-high satisfaction result, which is a fantastic achievement,” Mr Hynes said.

“The PSM allows us to take a holistic look at how our passengers feel about our services so that we can continue what we are doing right and work on improving the areas passengers aren’t satisfied with.”

Overall train passenger satisfaction increased from 84 per cent in 2013 to 89 per cent in 2014. Bus passenger satisfaction went from 81 per cent to 83 per cent (with levels of dissatisfaction at an historical all-time low), and ferry passenger satisfaction from 96 to 97 per cent.

“CAT bus approval also remained consistently high in 2014, with passengers rating all services between 92 and 95 per cent,” Mr Hynes said.

One of the stand-out success stories from this year’s PSM was the new 950 SuperBus, Perth’s most frequent bus route, which recorded one of the highest satisfaction scores ever for a bus service.

“A whopping 95 per cent of our passengers are happy with the number of 950 buses that operate in peak times, and 92 per cent are happy with off-peak frequency,” he said.

While the number of passengers who felt safe on the system increased, security remains an important consideration for Transperth passengers.

“Though we know we have the best security in the Australian public transport industry, we will never rest on our laurels,” Mr Hynes said.

“Each year the PTA invests a lot in CCTV monitoring and upgrades, recruiting and training more transit officers, as well public awareness strategies like the highly publicised ‘Two Hoots’ campaign aimed at improving anti-social behaviour on our system.

“Our pledge to continually improve security on the network has been recognised in the survey, with 53 per cent of surveyed passengers telling interviewers they believed security on the network had improved over the past 12 months.”

Visit http://www.transperth.wa.gov.au/About/Surveys-Statistics/Passenger-Surveys to view the results of the 2014 Passenger Satisfaction Monitor.

Media contact:  9326 2526