Accessible travel

We endeavour to provide public transport services that are accessible for every member of the community

Accessible services

Improving the accessibility of transport infrastructure not only benefits people with disabilities but also parents with prams, people carrying luggage, people with injuries and seniors.

The Public Transport Authority (PTA) is committed to ensuring that Western Australia’s public transport services are accessible for every member of the community. To achieve this, Transperth and Transwa services, information, infrastructure and ticketing systems are designed or are being progressively upgraded to meet the needs of all community members including people with a disability, seniors and parents with prams and young children.

Accessibility Policy

The PTA Accessibility Policy has been developed as the overarching document for access. Our Accessibility Policy outlines how the PTA shall, as far as reasonably practical, provide public passenger transport services and facilities that are accessible to all passengers.

Accessibility Policy (PDF 73KB)

Disability Access and Inclusion Plan

The PTA, together with our Transport Portfolio partners Main Roads and the Department of Transport, has developed the Transport Portfolio Disability Access and Inclusion Plan (DAIP) for 2022-2027.

The DAIP aims to ensure that people with a disability have the same opportunity as other people to access PTA public transport services, information and facilities.

The PTA has also developed the PTA Implementation Plan for Transport Portfolio Disability Access and Inclusion Plan which demonstrates our commitment to providing a high level of independence for all passengers.

Our current 2022-2027 DAIP is available below.

The DAIP, Implementation Plan and Accessibility Policy will be made available in alternative formats upon request, by emailing daip@pta.wa.gov.au or phoning (08) 9326 2651.

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Accessibility improvements

For metropolitan passengers

Transperth’s bus and train stations have been progressively upgraded to improve accessibility. Works have included installation of tactile ground-surface indicators, access ramps, handrails, high-visibility colour-contrast painting, lighting, pedestrian pathways, facilities and signage.

For more information about assistance on metropolitan services, visit the Transperth website.

For regional passengers

Each of Transwa's road coaches has six seats that can be removed to accommodate two wheelchairs. The coaches also have a wheelchair lift, and wheelchairs can be safely fixed to the floor so that the passenger need not shift into a seat.

There’s also an audio loop (a localised transmission that can be picked up by hearing aids) and a ‘kneeling’ function that lowers the body of the coach by about 120 mm to aid disabled access.

Features to help the visually impaired include raised numbering on the seats, yellow handrails and high-contrasting strips on the steps.

The Prospector and AvonLink trains have wheelchair access (via powered ramps), specially-designed toilets, special areas for wheelchairs, audio loops in the passenger compartments, and Braille and tactile signage throughout the railcars.

Accessible stations are located on the Kalgoorlie and Bunbury lines as strategic locations and provide a level-entry point between the platform and railcar for passengers.

Low-floor accessible buses have been transferred to regional towns under the TransRegional fleet. Accessible bus stops have also been introduced to regional towns as part of the Regional Bus Stop Accessibility Program.

For more information about assistance on regional services, visit the Transwa website or TransRegional website.

Pedestrian level crossings

The PTA is progressively working to ensure pedestrian level crossings across the Transperth and Transwa network are safe and compliant with the Disability Standards for Accessible Public Transport, by grade separation or installing flange gap fillers to virtually eliminate the flange gap over the next five years.

The PTA’s network has 29 stations where a pedestrian crossing forms part of the continuous accessible path of travel to the train’s boarding points; 27 metro and two regional stations. Flange gaps are required at level crossings to allow a train’s wheels to pass safely without obstruction. The DSAPT require a maximum of a 40mm flange gap, the pedestrian crossing standard specify 65mm when constructed and maintained to a maximum of 75mm. The flange gap AHRC have agreed on a temporary exemption of a maximum flange gap of 55mm.

Further information is available in the Pedestrian Crossing Flange Gap Audit Report and Plan and the PTA 2023-24 Report AHRC Flangegap Temporary Exemption under the DDA’s Disability Standards for Accessible Public Transport 2002

The PTA acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased.