Accessible travel

We endeavour to provide public transport services that are accessible for every member of the community

Accessible services

Improving the accessibility of transport infrastructure not only benefits people with disabilities but also parents with prams, people carrying luggage, people with injuries and seniors.

The Public Transport Authority (PTA) is committed to ensuring that Western Australia’s public transport services are accessible for every member of the community. To achieve this, Transperth and Transwa services, information, infrastructure and ticketing systems are designed or are being progressively upgraded to meet the needs of all community members including people with a disability, seniors and parents with prams and young children.

Accessibility Policy

The PTA Accessibility Policy has been developed as the overarching document for access. Our Accessibility Policy outlines how the PTA shall, as far as reasonably practical, provide public passenger transport services and facilities that are accessible to all passengers.

Accessibility Policy (PDF 73KB)

Disability Access and Inclusion Plan

The PTA has developed a Disability Access and Inclusion Plan (DAIP) in consultation with key stakeholders that covers all metropolitan and regional services for the period 2017-2022.

The actions described in our DAIP 2017-2022 demonstrates our commitment to providing a high-level of independence for all passengers.

Highlights of the DAIP 2017-2022 includes the continued roll-out of the station upgrade program, the purchase of low-floor accessible buses and the expansion of the Transperth rail network.

The DAIP and Accessibility Policy will be made available in alternative formats upon request, by emailing daip@pta.wa.gov.au or phone (08) 9326 2651.

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Accessibility improvements

For metropolitan passengers

Transperth’s bus and train stations have been progressively upgraded to improve accessibility. Works have included installation of tactile ground-surface indicators, access ramps, handrails, high-visibility colour-contrast painting, lighting, pedestrian pathways, facilities and signage.

For more information about assistance on metropolitan services, visit the Transperth website.

For regional passengers

Each of Transwa's road coaches has six seats that can be removed to accommodate two wheelchairs. The coaches also have a wheelchair lift, and wheelchairs can be safely fixed to the floor so that the passenger need not shift into a seat.

There’s also an audio loop (a localised transmission that can be picked up by hearing aids) and a ‘kneeling’ function that lowers the body of the coach by about 120 mm to aid disabled access.

Features to help the visually impaired include raised numbering on the seats, yellow handrails and high-contrasting strips on the steps.

The Prospector and AvonLink trains have wheelchair access (via powered ramps), specially-designed toilets, special areas for wheelchairs, audio loops in the passenger compartments, and Braille and tactile signage throughout the railcars.

Accessible stations are located on the Kalgoorlie and Bunbury lines as strategic locations and provide a level-entry point between the platform and railcar for passengers.

Low-floor accessible buses have been transferred to regional towns under the TransRegional fleet. Accessible bus stops have also been introduced to regional towns as part of the Regional Bus Stop Accessibility Program.

For more information about assistance on regional services, visit the Transwa website or TransRegional website.