Accessible travel

We endeavour to provide public transport services that are accessible for every member of the community

Accessible services

Improving the accessibility of transport infrastructure not only benefits people with disabilities but also parents with prams, people carrying luggage, people with injuries and seniors.

The Public Transport Authority (PTA) is committed to ensuring that Western Australia’s public transport services are accessible for every member of the community. To achieve this, Transperth and Transwa services, information, infrastructure and ticketing systems are designed or are being progressively upgraded to meet the needs of all community members including people with a disability, seniors and parents with prams and young children.

Celebrate International Day of People with Disability

The International Day of People with Disability (IDPwD) is a celebration of the contributions and achievements of people with disabilities.

Commemorated annually on 3 December, the day promotes global community awareness, understanding and acceptance of people living with a disability.

This year’s IPDwD theme: “Transformative solutions for inclusive development: the role of innovation in fuelling an accessible and equitable world,” highlights the need to work collaboratively to make our community a better place to live, work and play – for everyone.

By acknowledging this important day, we can take action to remove barriers for the 4.4 million Australians with disability and contribute to positive change in our workplace and in the community more broadly.

Together, we can all take action to challenge perceptions about disability, remove barriers and promote inclusive and respectful attitudes and behaviours in our workplace.

For more information about IDPwD, including resources, stories, videos and social tiles, visit www.idpwd.com.au or follow @idpwd on Facebook and Twitter, or @idpwd_au on Instagram.

You can also help spread the word and join the conversation online using #IDPwD

Accessibility Policy

The PTA Accessibility Policy has been developed as the overarching document for access. Our Accessibility Policy outlines how the PTA shall, as far as reasonably practical, provide public passenger transport services and facilities that are accessible to all passengers.

Accessibility Policy (PDF 73KB)

Disability Access and Inclusion Plan

The PTA, together with our Transport Portfolio partners Main Roads and the Department of Transport, has developed the Transport Portfolio Disability Access and Inclusion Plan (DAIP) for 2022-2027.

The DAIP aims to ensure that people with a disability have the same opportunity as other people to access PTA public transport services, information and facilities.

The PTA has also developed the PTA Implementation Plan for Transport Portfolio Disability Access and Inclusion Plan which demonstrates our commitment to providing a high level of independence for all passengers.

Our current 2022-2027 DAIP is available below.

The DAIP, Implementation Plan and Accessibility Policy will be made available in alternative formats upon request, by emailing daip@pta.wa.gov.au or phoning (08) 9326 2651.

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Accessibility improvements

For metropolitan passengers

Transperth’s bus and train stations have been progressively upgraded to improve accessibility. Works have included installation of tactile ground-surface indicators, access ramps, handrails, high-visibility colour-contrast painting, lighting, pedestrian pathways, facilities and signage.

For more information about assistance on metropolitan services, visit the Transperth website.

For regional passengers

Each of Transwa's road coaches has six seats that can be removed to accommodate two wheelchairs. The coaches also have a wheelchair lift, and wheelchairs can be safely fixed to the floor so that the passenger need not shift into a seat.

There’s also an audio loop (a localised transmission that can be picked up by hearing aids) and a ‘kneeling’ function that lowers the body of the coach by about 120 mm to aid disabled access.

Features to help the visually impaired include raised numbering on the seats, yellow handrails and high-contrasting strips on the steps.

The Prospector and AvonLink trains have wheelchair access (via powered ramps), specially-designed toilets, special areas for wheelchairs, audio loops in the passenger compartments, and Braille and tactile signage throughout the railcars.

Accessible stations are located on the Kalgoorlie and Bunbury lines as strategic locations and provide a level-entry point between the platform and railcar for passengers.

Low-floor accessible buses have been transferred to regional towns under the TransRegional fleet. Accessible bus stops have also been introduced to regional towns as part of the Regional Bus Stop Accessibility Program.

For more information about assistance on regional services, visit the Transwa website or TransRegional website.

PTA acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community.
We pay our respects to all members of the Aboriginal communities and to Elders past, present and emerging; and commit to building a brighter future together.

Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased.