Are you passionate about customer service and enjoy working in a dynamic public-facing role? The Public Transport Authority (PTA) is looking for Passenger Ticketing Assistants to help keep Perth moving!
As a Passenger Ticketing Assistant, you’ll be the friendly face assisting commuters across the Transperth network. Working under the guidance of the Passenger Services Manager and Station Coordinators, you’ll play a key role in providing excellent customer service while ensuring smooth and efficient station operations.
What you'll do
- Assist passengers with the use of fare gates, ticketing machines, and Transperth services
- Provide up-to-date information on train and bus schedules, travel options, and station facilities
- Monitor fare gates, check ticket validity, and issue infringements when required
- Operate equipment such as two-way radios, control booths, and public address systems
- Complete administrative tasks and use computer systems to prepare reports
- Work with security and other staff to maintain safety and respond to incidents
- Report maintenance or security concerns to keep stations safe, clean, and operational
- Support passengers during service disruptions and emergency situations
- Support the Team and our passengers around special events such as the royal show, together with various events at Optus Stadium.
What we're looking for
To be successful in this role, you'll need:
- Previous experience in a customer service role
- Excellent communication and conflict resolution skills
- A flexible approach to working within rotational rosters
- Strong problem-solving skills and the ability to work independently or as part of a team
- Confidence in handling ticketing, revenue protection, and station operations.
Why join us?
- Work in a fast-paced and engaging environment
- Make a real difference in the daily journeys of Perth commuters
- Benefit from on-the-job training and development opportunities
- Be part of a team that values safety, professionalism, and service excellence.