Contact us

Here you can find the location and contact details for our administration office and public transport service centres, and details on how to provide us with feedback.

Public Transport Authority Administration

General enquiries	(08) 9326 2000 enquiries@pta.wa.gov.au
SECURITY / EMERGENCIES	(08) 9220 9999 (24 hour emergency line)
Media enquiries	Media statements and media contact information is available in the News section of the PTA website.
Out-of-Hours Works	Details of all upcoming maintenance work within the PTA rail reserve and stations and their contacts here
Office hours	Monday to Friday, 8am to 5pm WST
Location	Public Transport Centre, West Parade, Perth
Postal address	PO Box 8125, Perth Business Centre 6849
Disability assistance	TTY callers may call through the National Relay Service by dialling 13 36 77 and quoting the relevant PTA phone number.
Translation and interpreters	13 14 50

Our service centres

Click on the titles below for Transperth, Transwa and TransRegional contact details. For school bus queries, please contact the PTA.

Transperth – Metropolitan bus, train and ferry public transport services

Visit the Transperth website for more information about fares, timetables, lost property, retail service outlets, and infringement enquiries and payments.

InfoLine	13 62 13 (service enquiries and feedback)
Contact centre hours (WST)	Monday to Thursday - 5am to 12.30am Friday and Saturday - 5am to 2am Sunday and Public Holidays - 5am to 12am
Email	enquiries@transperth.wa.gov.au (general enquiries)
Website	www.transperth.wa.gov.au

Transwa – Regional road coach and train services

Visit the Transwa website for more information about travel destinations, fares and timetables, and suburban and regional booking centres.

Bookings	1300 6622 05 (within Australia) +61 8 9326 2600 (international)
Contact centre hours (WST)	Monday to Friday - 7.30am to 5pm Saturday - 8.30am to 4.30pm Sunday - 10am to 4pm
Feedback	13 62 13
Email	info@transwa.wa.gov.au (general enquiries)
Website	www.transwa.wa.gov.au

TransRegional – Regional town public bus services

Visit the TransRegional website for timetables and local bus operator contact details.

InfoLine	13 62 13 (service enquiries and feedback)
Contact centre hours (WST)	Monday to Thursday - 5am to 12.30am Friday and Saturday - 5am to 2am Sunday and Public Holidays - 5am to 12am
Email	enquiries@transperth.wa.gov.au (general enquiries)
Website	www.transregional.wa.gov.au

Feedback and complaints

You can provide us with verbal feedback via our InfoLine or online feedback via this website.

Verbal feedback - (Western Australia only)

Call our InfoLine (13 62 13) to provide us with feedback (complaints, commendations, suggestions, general comments) relating to the PTA and our public transport services.

This number can also be contacted to report damage to PTA property and suggestions for improvements.

InfoLine operating hours:

Monday to Thursday - 5am to 12.30am
Friday and Saturday - 5am to 2am
Sunday and Public Holidays - 5am to 12am

If you wish to make a specific comment about an incident on one of our services, please include:

Route number
Direction of travel
Date and time of incident

Online feedback

To submit your feedback online, please fill in the PTA online feedback form.

Please note that email should not be used to report emergencies and this service may in peak periods take up to 48 hours for a response. We respectfully request you provide your correspondence in a clear and concise manner in order for us to expedite our response to you.

We will not respond to any feedback containing sexist, racist, abusive or any other anti-social comments.

The PTA acknowledges Traditional Owners of Country throughout Australia and recognises acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased.