Supplier enquiries & feedback
Search
× Search
Menu
  1. About us
    1. Our role
      1. Organisational structure
      2. Our Executive
      3. Our Minister
      4. Our history
      5. Transport Portfolio
      6. Legislation
    2. Priorities and performance
      1. Strategic Plan
      2. Annual reports
      3. Rail Growth Plan
      4. Transport performance
        1. Driver performance
        2. Train Incidents
        3. Bus Incidents
      5. Customer service
    3. Corporate responsibility
      1. Community engagement
      2. Reconciliation action plan
      3. Environment and sustainability
      4. Privacy Policy
      5. Emergency management
      6. Accessible travel
      7. Report Misconduct
      8. Reportable Conduct Scheme
    1. Working with the PTA
      1. Vendor Communications Portal
      2. PTA Work Program Portal
      3. Safety resources
        1. Safeworking Rules and Procedures
      4. Rail Industry Worker
        1. Rail Industry Safeworking Training
      5. Bus infrastructure planning and design guidelines
      6. Aboriginal Art Opportunities
    2. Supplying to the PTA
      1. PTA ZSN Supplier Portal
      2. Tenders
      3. General Conditions of Contract
      4. Contractor Records Requirements
      5. Project Bank Accounts
      6. Priority Start Policy
      7. Building and Construction Industry Training Fund
      8. Principal-controlled insurance program
      9. Supplier enquiries & feedback
    3. How to contact us
      1. Contact us
      2. Feedback and complaints
      3. Freedom of Information
      4. Access to PTA property
  2. Our services
    1. Transperth
    2. Transwa
    3. Transregional
    4. School Bus Services
  3. Our system
    1. Our fleet
    2. Customer service
    3. Accessible travel
    4. Cycling and walking
    5. Security
    6. Safety
    7. Environment and sustainability
    8. Freight network
    9. Public art
    10. Out-of-hours work
    11. Feature Lighting
  4. Projects
    1. Current projects
      1. Albany Highway service station contaminated site
      2. Bus Shelter Subsidy Program
      3. Bus Stop Accessibility Works Program
      4. Byford Rail Extension
      5. Daglish Turnback Improvements
      6. Greenwood Station Multi-Storey Car Park
      7. Ferry Service Expansion
      8. High Capacity Signalling
      9. METRONET
      10. Merredin Station High Level Platform Project
      11. Midland Station
      12. Morley-Ellenbrook Line
      13. Pedestrian Level Crossing Upgrade Program
      14. Perth Station Forecourt Revitalisation
      15. Public Transport Operations Control Centre
      16. Public Transport Centre Parking Project
      17. Radio Systems Replacement
      18. Rail Revitalisation Program
      19. Retiling Project
      20. SmartRider Upgrade Project
      21. Station Accessibility Works
      22. Stirling Bus Interchange
      23. Thornlie-Cockburn Link
      24. Victoria Park-Canning Level Crossing Removal
      25. WA Railcar Program
      26. Yanchep Rail Extension
      27. Transperth Bus Depots
    2. Completed projects
      1. Forrestfield-Airport Link
      2. Subiaco Station Lift and Escalator Replacement
      3. Bayswater Station
      4. Parry Street Footbridge Demolition

    Projects

    Register for project updates

  5. Careers
    1. Current opportunities
    2. Network Control Officer recruitment
    3. Transit Officer recruitment
    4. Train Driver recruitment
    5. Graduate and student programs
  6. News
    1. Media statements
    2. Fact sheets
    3. Transport performance
    4. Annual reports
    5. Filming and photography requests
    6. Register for project updates
Thursday, 12 September 2024
About usSupplying to the PTASupplier enquiries & feedback

Supplier enquiries & feedback

Do you have an enquiry or feedback? Here's how to reach us

Supplier enquiry banner - new638211052436385391

Contact our procurement section

Do you have a general procurement enquiry or want to provide feedback on our service? Email us at:

procurementenquiries@pta.wa.gov.au

Does your enquiry or feedback relate to a current procurement process?

Please contact the officer nominated in the tender or request document to discuss your query.

Not satisfied following your discussion?

Submit your complaint in writing to:  

Amanda Branley
Chief Procurement Officer
Public Transport Authority
PO Box 8125
Perth Central Business Centre WA 6849
Tel: (08) 9326 2635

How your complaints are handled

We strive to resolve all complaints within 10 working days

  • The Chief Procurement Officer will acknowledge receipt of your complaint
  • Your complaint will be assessed and you will be notified of the outcome by the Chief Procurement Officer
  • If your complaint cannot be investigated and resolved within 10 working days, the Chief Procurement Officer will advise you on the estimated time frame for completing the investigation
  • Once the investigation is complete, you will be informed of the findings and any further action that results

If you are unhappy with the response you receive, you can make a formal complaint to the Department of Finance (who oversee all WA Government Procurement) via the Finance Feedback Management System. The Department of Finance may then undertake an independent review of your complaint. 

For assistance on making a formal complaint to the Department of Finance visit getting feedback on your offer.


The PTA acknowledges Traditional Owners of Country throughout Australia and recognises acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.   

Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased.

Copyright Disclaimer Terms Of Use Privacy Statement Webmail Copyright 2018 Public Transport Authority of Western Australia
Back To Top