Feedback and complaints
Search
× Search
Menu
  1. About us
    1. Our role
      1. Organisational structure
      2. Our Executive
      3. Our Minister
      4. Our history
      5. Transport Portfolio
      6. Legislation
    2. Priorities and performance
      1. Strategic Plan
      2. Annual reports
      3. Rail Growth Plan
      4. Transport performance
        1. Driver performance
        2. Train Incidents
        3. Bus Incidents
      5. Customer service
    3. Corporate responsibility
      1. Community engagement
      2. Reconciliation action plan
      3. Environment and sustainability
      4. Privacy Policy
      5. Emergency management
      6. Accessible travel
      7. Report Misconduct
      8. Reportable Conduct Scheme
    1. Working with the PTA
      1. Vendor Communications Portal
      2. PTA Work Program Portal
      3. Safety resources
        1. Safeworking Rules and Procedures
      4. Rail Industry Worker
        1. Rail Industry Safeworking Training
      5. Bus infrastructure planning and design guidelines
      6. Aboriginal Art Opportunities
    2. Supplying to the PTA
      1. PTA ZSN Supplier Portal
      2. Tenders
      3. General Conditions of Contract
      4. Contractor Records Requirements
      5. Project Bank Accounts
      6. Priority Start Policy
      7. Building and Construction Industry Training Fund
      8. Principal-controlled insurance program
      9. Supplier enquiries & feedback
    3. How to contact us
      1. Contact us
      2. Feedback and complaints
      3. Freedom of Information
      4. Access to PTA property
  2. Our services
    1. Transperth
    2. Transwa
    3. Transregional
    4. School Bus Services
  3. Our system
    1. Our fleet
    2. Customer service
    3. Accessible travel
    4. Cycling and walking
    5. Security
    6. Safety
    7. Environment and sustainability
    8. Freight network
    9. Public art
    10. Out-of-hours work
    11. Feature Lighting
  4. Projects
    1. Current projects
      1. Albany Highway service station contaminated site
      2. Bus Shelter Subsidy Program
      3. Bus Stop Accessibility Works Program
      4. Byford Rail Extension
      5. Daglish Turnback Improvements
      6. Greenwood Station Multi-Storey Car Park
      7. Ferry Service Expansion
      8. High Capacity Signalling
      9. METRONET
      10. Merredin Station High Level Platform Project
      11. Midland Station
      12. Morley-Ellenbrook Line
      13. Pedestrian Level Crossing Upgrade Program
      14. Perth Station Forecourt Revitalisation
      15. Public Transport Operations Control Centre
      16. Public Transport Centre Parking Project
      17. Radio Systems Replacement
      18. Rail Revitalisation Program
      19. Retiling Project
      20. SmartRider Upgrade Project
      21. Station Accessibility Works
      22. Stirling Bus Interchange
      23. Thornlie-Cockburn Link
      24. Victoria Park-Canning Level Crossing Removal
      25. WA Railcar Program
      26. Yanchep Rail Extension
      27. Transperth Bus Depots
    2. Completed projects
      1. Forrestfield-Airport Link
      2. Subiaco Station Lift and Escalator Replacement
      3. Bayswater Station
      4. Parry Street Footbridge Demolition

    Projects

    Register for project updates

  5. Careers
    1. Current opportunities
    2. Network Control Officer recruitment
    3. Transit Officer recruitment
    4. Train Driver recruitment
    5. Graduate and student programs
  6. News
    1. Media statements
    2. Fact sheets
    3. Transport performance
    4. Annual reports
    5. Filming and photography requests
    6. Register for project updates
Thursday, 12 September 2024
About usHow to contact usFeedback and complaints

Feedback and complaints

Feedback is integral to our Customer Service Charter and helps us to improve our public transport services in WA

The PTA strives to provide the highest level of public transport services to our community. Complaints, commendations, suggestions and general comments can be made the online feedback form below or by phone to our InfoLine (13 62 13).

If your feedback relates to misconduct, please refer to our Report Misconduct page. A misconduct report should be submitted if you believe a PTA employee may be abusing their authority as a public officer for personal gain, causes detriment to another person, or acts contrary to the public interest.

Online feedback form

Complete the following form to register your feedback on the PTA, its people, projects and the services it provides. Please note, we will not respond to any feedback which contains sexist, racist or any other anti-social comments.


The PTA acknowledges Traditional Owners of Country throughout Australia and recognises acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.   

Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased.

Copyright Disclaimer Terms Of Use Privacy Statement Webmail Copyright 2018 Public Transport Authority of Western Australia
Back To Top