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Sunday, 16 June 2024

Feedback and complaints

Feedback is integral to our Customer Service Charter and helps us to improve our public transport services in WA

The PTA strives to provide the highest level of public transport services to our community. Complaints, commendations, suggestions and general comments can be made the online feedback form below or by phone to our InfoLine (13 62 13).

If your feedback relates to misconduct, please refer to our Report Misconduct page. A misconduct report should be submitted if you believe a PTA employee may be abusing their authority as a public officer for personal gain, causes detriment to another person, or acts contrary to the public interest.

Online feedback form

Complete the following form to register your feedback on the PTA, its people, projects and the services it provides. Please note, we will not respond to any feedback which contains sexist, racist or any other anti-social comments.

PTA acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community.
We pay our respects to all members of the Aboriginal communities and to Elders past, present and emerging; and commit to building a brighter future together.

Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased.

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