Service Updates

To help prevent the spread of COVID-19 coronavirus we are asking passengers to follow medical advice and:

• Wear a mask  
• Stay home if you are sick
•  Maintain as much space as possible between themselves and others on our services
•  Wash your hands often with soap and water for at least 20 seconds, before and after using public transport, after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. Or clean with an alcohol-based hand sanitiser
• Avoid touching your eyes, nose and mouth with unwashed hands
• Cover any coughs or sneezes with a tissue or your inner elbow, and throw your tissue in the bin afterwards

Passengers using bus services do still need to use the front doors to pay for their trip (as we do not have the capacity for payment via the rear doors).

However, to reduce contact between passengers and bus drivers, we are asking passengers to exit bus services via the rear doors unless they require the front doors for low floor access.

If you suspect you may have coronavirus symptoms or may have had close contact with a person who has coronavirus, you should call the Coronavirus Health Information Line on 1800 020 080.  For all other coronavirus enquiries please call 13COVID.

Increased cleaning

While all TransRegional vehicles are regularly cleaned, we are increasing the cleaning regime of our buses. Particular attention is being paid to surfaces passengers hold or contact. Regardless, surfaces where people touch – including poles, doors and handrails – should not be considered completely sanitised.

Cash handling

We recommend that passengers who usually buy cash fares on the TransRegional services consider buying a SmartRider card (where applicable). Also, we ask that passengers who usually add value to their SmartRider on board a bus, use alternative methods of adding value, such as Autoload.

We are reducing the need for our bus drivers to handle cash on Transperth bus services. Buses are being fitted with a cash box near the driver, into which passengers still using cash should drop their money before the driver issues a ticket or adds value to a SmartRider. We anticipate these boxes will be installed over the next few days. Where a cash box has been fitted, no change will be given.

Temporary closure of front seat on-board buses

The front seats of buses will be temporarily closed off, providing more space between drivers and passengers. We ask all passengers to keep any interaction with the driver to a minimum.