Public Transport Authority of Western Australia > Home
  1. About us
  2. Our services
  3. Our system
  4. Projects
    1. Current projects
    2. Completed projects
  5. Careers
  6. News

Privacy Statement

Last Updated: May 2020


This Privacy Statement explains how the Public Transport Authority (“us” or “we”) collects, uses and discloses your Personal Information. This Privacy Statement may change periodically, so please check back from time to time. For your information, the date of the last update to this Privacy Statement is stated at the top of this statement.

The Personal Information We Collect and How It Is Collected

When you access this website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

  • Your server address;
  • Your top level domain name (for example .com, .gov, .au, .uk etc);
  • The date and time of your visit to the site;
  • The pages you accessed and documents downloaded;
  • The previous site you have visited; and
  • The type of browser you are using.

This information about your use is only analysed on a bulk basis for broad demographic content. Individual use is not analysed.

In certain areas of the PTA’s website, we may ask you to provide your name, gender, date of birth and contact details by registering for the website or participating in surveys.

If you use the PTA’s website to complete an online application form or booking we will collect any Personal Information you provide on that form which may include your name, date of birth, gender, marital status, address, email and telephone number. We will only collect the information contained in that application form if you submit the form to us. If you log out of the website or cancel the application prior to submitting the form, the information you had entered will be automatically deleted.

Depending on the application made we may also collect credit card or debit account details in order to provide you with our goods or services.

If you use the PTA’s online feedback form then we will collect your name, email address and SmartRider number. We will record your e-mail address if you send us a message.

If you have purchased a Smartrider we will collect information relating to your use of public transport and travel concession details.

If you have purchased a SmartCommuter card we will collect information relating to your use of public transport and travel concession details.

If you park at a public transport parking facility we will collect information relating to your use of the parking facilities and motor vehicle registration details.

If you use the Transperth mobile application we will collect information as to your activity, location, telephone number and IP address.

How We Use Your Personal Information

We may use your Personal Information to administer our services to you, manage our relationship with you, improve our services and send you newsletters or other PTA related commuter information.

We will not use or disclose Personal Information, including information collected using Cookies, other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by or under any law, or a purpose otherwise authorised by you.

Sharing of Your Personal Information

We may provide Personal Information to third parties including contractors who provide certain services related to the services of the PTA. These services include but are not limited to information technology support, electronic funds transfer services, credit card account processing and related services, call centre support and production of cards.

We may also share Personal Information with related PTA services including Transwa and Transperth.

Use of Cookies

Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable PTA to recognise you across different websites, services, devices and/or browsing sessions. You can disable Cookies through your internet browser but our websites may not work as intended for you if you do so. The Cookie assigns you an ID which allows us to recognise you when you return to the website. We use Cookies to deliver content specific to your interests so users do not have to register each time they use the website.

PTA uses Facebook’s Pixel. Facebook Pixel is code that you placed on our website. It collects data that helps us track conversions from Facebook ads, optimise ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website. By engaging with us via Facebook, you acknowledge and agree that you also comply with terms and conditions of use of Facebook.

Disclosure of Personal Information

We may disclose Personal Information, such as email addresses and subscription preferences, outside of Australia to third party suppliers located in the United States.

When you provide your Personal Information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that Personal Information in compliance with this Privacy Statement. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such Personal Information in a way that is consistent with this Privacy Statement.

Use of Personal Information for Direct Marketing

PTA may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided.


Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.


Personal Information is securely stored by us and by third parties on our behalf. Fire walls and virus protection software are in place to protect our systems and data.

All Personal Information that is no longer required to be retained is destroyed or de-identified.

Copyright Disclaimer Terms Of Use Privacy Statement Webmail Copyright 2018 Public Transport Authority of Western Australia
Back To Top