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/ Categories: PTA News, Transperth

Transperth wins national award for fifth year

A respected national consumer research company, Canstar, has declared Transperth the winner of its Most Satisfied Customers City Trains award for the fifth time.

Transport Minister Dean Nalder said Transperth scored six five-star ratings, and two four-star ratings in the eight category survey.  Only one other rail operator achieved a five star rating.

"Train passengers are clearly very impressed with their services, including reliability, comfort of the trip, legibility of the ticketing system and cleanliness, with Transperth receiving a five star rating in each of these categories," Mr Nalder said.

The Canstar survey measured rail passenger satisfaction in Adelaide, Sydney, Brisbane, Melbourne and Perth.

"The survey shows people are reporting less crowding on services - that's a testament to our $244 million investment in new trains for the system," the Minister said.

"While there was a very small increase in some respondents not feeling safe at night, the Liberal National Government is keeping the network safe with more than 1,600 CCTV cameras at stations and thousands more inside buses and trains, as well as more than 250 fully trained security personnel.

"Perth's status as having one of the best networks in Australia is a testament to the hard work of all Transperth staff, from the overhead linesmen and track maintenance staff to customer service assistants and transit officers, train drivers and ticketing staff."

Each year, Transperth conducts a survey of more than 4,000 regular public transport users. The survey results will be released in coming weeks.

Fact File

  • Transperth passengers who use the rail network to get to and from work every day spend less than those in any other major city, at an average of $33 per week.
  • The number of Perth rail passengers who often experience antisocial behaviour on the network has dropped from 47% to 43%.
  • This is lower than in any other major city, with travellers in Adelaide (51%) and Melbourne (50%) most likely to experience antisocial behaviour, followed by those in Sydney (47%) and Brisbane (44%).
  • To view the survey, visit
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