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Sunday, March 29, 2020

Media statements

/ Categories: PTA News, Transperth

Storm-caused default fares to be waived

Transperth will waive default fares charged on SmartRider cards which could not be tagged properly because of damage caused by yesterday’s storm.

Some card reading machines on buses may have been affected because of power failures at bus depots, while card readers at stations scattered across the network were knocked out by local power outtages.

At some stations, the machines were still not working this morning, but were coming back on line as Western Power carried out repairs.

Under SmartRider protocols, a default fare is charged automatically.  Because Transperth knows which machines were not working and at what times, the fee will be waived in the appropriate instances, though this may take a couple of days.

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