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Thursday, August 6, 2020

Media statements

/ Categories: PTA News, Transperth

Transperth wins ‘Best City Trains’ in third consecutive survey

Perth has again been singled out as having Australia’s best urban train system by independent national pollster Canstar Blue.

Transperth has taken out the top gong in the City Trains category – which pits the Brisbane, Sydney, Melbourne, Adelaide and Perth urban rail networks against one another to find who has the most satisfied customers – for the third time in succession.

Welcoming the result, Public Transport Authority Managing Director Mark Burgess said it was a just recognition of the dedication of the Transperth team.

“This is an acknowledgement of the commitment of our people on the front line and behind the scenes, who work hard to deliver world-class public transport to the people of Perth,” he said.

“We got the maximum five-star rating in six of the eight categories, with four-star awards in the other two

“There was only one other five-star rating across the rest of the country.

“We often say we are not necessarily the biggest, but definitely the best public transport operator in the country, and it’s great to have that vindicated on the national stage by a well-respected organisation like Canstar.”

Transperth was given five-star ratings in the overall satisfaction, reliability, on-time arrival, timetabling, signage and cleanliness categories.

Queensland Rail came in second, with one five-star rating, six four-stars and one two-star rating. Transperth got four stars in the ticket price category and safety categories.

“We accept that our system isn’t perfect,” Mr Burgess said.  “Some days there are going to be delays, there might be crowding and there might even be someone behaving inappropriately.

“We don’t hide from that, but every day we work very hard to address these concerns, and I believe we are turning the tide on issues like anti-social behaviour and crowding.”

More information about the Canstar Blue survey can be found here.

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