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Thursday, 21 November 2024
About usSupplying to the PTASupplier enquiries & feedback

Supplier enquiries & feedback

Do you have an enquiry or feedback? Here's how to reach us

Supplier enquiry banner - new638211052436385391

Contact our procurement section

Do you have a general procurement enquiry or want to provide feedback on our service? Email us at:

procurementenquiries@pta.wa.gov.au

Does your enquiry or feedback relate to a current procurement process?

Please contact the officer nominated in the tender or request document to discuss your query.

Not satisfied following your discussion?

If you cannot resolve your complaint directly with the officer nominated in the Tender or Request document, then you can lodge a supplier complaint to:  

Kelly Males

Chief Procurement Officer
Public Transport Authority
Tel: (08) 9326 2635

How your complaints are handled

We strive to resolve all complaints within 10 working days

  • The Chief Procurement Officer will acknowledge receipt of your complaint
  • Your complaint will be assessed and you will be notified of the outcome by the Chief Procurement Officer
  • If your complaint cannot be investigated and resolved within 10 working days, the Chief Procurement Officer will advise you on the estimated time frame for completing the investigation
  • Once the investigation is complete, you will be informed of the findings and any further action that results

If you are unhappy with the response you receive, you can make a formal complaint to the Department of Finance (who oversee all WA Government Procurement) via the Finance Feedback Management System. The Department of Finance may then undertake an independent review of your complaint. 

For assistance on making a formal complaint to the Department of Finance visit getting feedback on your offer.


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Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased.

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