Transperth at a glance

• Total boardings rose 3.3 per cent to 135.975 million.
• PSM showed that 84.4 per cent of our customers across the system are happy with the quality of Transperth services
• OTR improved for ferry services (99.2 per cent) but slipped slightly for buses (85.1 per cent) and trains (95.7 per cent).
• The proportion of residences in the greater metro area within walking distance of acceptable-level Transperth services reached a new high of 83.8 per cent
• Daytime safety perceptions were in the high 90s (per cent) on board and at the stop or station; night figures were better than 2009-10 at 73 and 72 per cent (bus and train, respectively) at the stop/station and 82 and 76 per cent on board.
• Seniors and pensioners made 7.642 million off-peak free journeys, five per cent more than in 2009-10 - this is a much faster growth rate than overall patronage’s 3.3 per cent.
• PTA signed a five plus five-year contract in November to ensure the continuity of bus supply, and took delivery of the first Volvo vehicle in June.
• Continued installation of platform detection system on A-series railcars to ensure that railcar doors do not open if they are not opposite a platform
• Took delivery of the remaining 12 B-series railcars (four x three-car sets), completing the order of 45 railcars (15 trains).
• Total expenditure rose 5.9 per cent to $731.8 million; fare revenue rose 10 per cent to $155.9m.
• SmartRider accounted for 70.4 per cent of system-wide initial boardings with customer satisfaction levels for SmartRider in the mid to high 90s.
• A corporate SmartRider facility was introduced, enabling an organisation to add value automatically to an employee’s personal card or to a corporate card.
• Kalgoorlie and Bunbury joined Busselton and Geraldton as regional towns with SmartRider-equipped public transport services.
• Moved to rationalise railcar maintenance and cleaning work and selected EDI Rail-Bombardier Transportation (Maintenance) Pty Ltd as preferred tenderer for a 7.5 plus 7.5-year contract.