Transperth snapshot of 2009/10
- Total boardings rose 2.2 per cent to 131.629 million
- PSM showed that 85.8 per cent of our customers across the system are happy with the quality of Transperth services
- Daytime safety perceptions were in the high 90s on board and at the stop or station; night figures were better than 2008/09 at 70 per cent (stop or station) and mid-high 70s on board.
- Seniors and pensioners took 7.276 million journeys under the off-peak free travel scheme. In the three months to June 30 (the only properly comparable period) total boardings were up 21.9 per cent at 1.922m
- Continued installation of platform detection system on A-series railcars to ensure that railcar doors do not open if they are not opposite a platform
- Took delivery of a further 24 railcars (eight x three-car sets) of the 45 B-series cars on order, bringing the total number delivered to 33
- Reliability (on-time running) improved for buses (85.5 per cent) and trains (95.9 per cent) while the ferry’s OTR was unchanged at 98.4 per cent
- Total expenditure rose 3.5 per cent to $691.2 million; fare revenue rose 4.7 per cent to $141.7m
- SmartRider accounted for 69.9 per cent of system-wide initial boardings with customer satisfaction levels for SmartRider in the mid to high 90s.
- Busselton became the second regional town (after Geraldton in 2008/09) to get SmartRider, with Kalgoorlie expected to follow early in the new financial year
- State-of-the-art ticket vending machines were installed at all train stations and jetties to provide a cash alternative for passengers
- Launched a new service which allows passengers to view live train times online or via a WAP-enabled mobile
- Launched a new facility (Station Access Information) on the website to enable passengers, especially those with a disability, to better plan their journey
- Installed duress alarms on all buses and security cabs on all post-6pm buses