Transperth

Transperth is the brand and operating name of the public transport system in the greater metropolitan area of Perth.

The Transperth system consists of a bus network, a fully-electrified urban train system and a ferry service. It is managed by the Transperth branch of the Transperth System, Regional and School Bus Services division, which provides overall management of Transperth, including key functions such as system planning, bus service delivery, passenger information services, ticketing and bus fleet procurement.

Transperth bus and ferry services are provided under commercial contract arrangements; Transperth train services are provided under an internal service level agreement by the PTA’s Transperth Train Operations (TTO) division.

Passenger information is provided through Transperth InfoCentres, the Transperth InfoLine service and the Transperth website. The Perth Station InfoCentre is operated by TTO; all other InfoCentres are operated under contract by Serco.

Objectives and outcomes

OBJECTIVE

OUTCOME

Install the Platform Detection System on A-series railcars

Completed on about half the A-series fleet.

Meet the increasing demand for bus services in specific areas
  • Introduced high-frequency services linking Wellington Street Bus Station, Edith Cowan University and Mirrabooka regional centre
  • Upgraded Canning Highway peak bus services

Improve bus infrastructure facilities

Completed redevelopment of:

  • Kalamunda bus station
  • Karrinyup bus depot

Continue to pursue patronage growth, high passenger satisfaction and a high level of on-time running

Continuing the trend of the past nine years, cash and SmartRider initial boardings on the Transperth system increased by 1.6 per cent while total boardings rose 2.2 per cent. The level of overall customer satisfaction with Transperth (averaged over all modes) increased to 85.8 per cent in 2010 compared with 85.4 per cent in 2009. OTR on both bus and train services improved in 2010 with bus achieving 85.5 per cent and train 95.9 per cent compared with 84.5 per cent and 94.7 per cent respectively in 2009.