Supporting Our Community

Snapshots

  • OTR performances were mixed - the Prospector, AvonLink and MerredinLink all improved, but the Australind and road coaches slipped back.
  • Due mainly to a good increase in Prospector numbers, total patronage edged up 0.7 per cent to 449,804.

Upgrades/Maintenance

  • A program to upgrade the seating in the Australind railcars was completed; the Prospector’s seating and entertainment system will be upgraded in 2012-13.

Passenger satisfaction

  • Customer satisfaction, as measured by the PSM, remained high with 90 per cent of passengers happy with the overall level of service.

Revenue/Expenditure

  • Revenue was up 7.2 per cent at $11.22m; expenditure was also higher, up 0.61 per cent at $46.51m.