Snapshot

Boardings

• Total boardings rose six per cent to 144.13 million.
• SmartRider accounted for 71.2 per cent of system-wide initial boardings.

• OTR for ferry services was 96.7 per cent, for trains 94.6 per cent and for buses 79.1 per cent.
• The proportion of residences in the greater metro area within walking distance of acceptable-level Transperth services is a record 84.6 per cent.

Revenue/Expenditure

• Total expenditure rose 6.5 per cent to $779.2 million; fare revenue rose 13 per cent to $176.1m.
• Bus service kilometres (operational funding) increased 8.5 per cent to 58.09m.

Safety

• Daytime safety perceptions were again in the very high 90s (per cent) on board and at the stop or station; night figures were mixed - significantly better at 96 and 97 per cent (respectively, waiting and on board) than 2010-11 for the ferry, but down slightly at 68 and 72 per cent (train and bus, respectively) at the stop/station and 72 and 79 per cent on board.

Passenger satisfaction

• PSM showed that 85.5 per cent of our customers across the system are happy with the quality of Transperth services.
• Customer satisfaction levels for SmartRider in the mid to high 90s.

Seniors

• Seniors and pensioners made 8.108 million off-peak free journeys, 6.1 per cent more than in 2010-11.

Upgrades/Maintenance

• Started a major upgrade of infrastructure and way-finding signage at stations.
• Continued to upgrade accessibility: 52.9 per cent of our stations now have independent access for people with disabilities and parents with prams (with staff on hand at the other stations); and 80 per cent of our buses have low-floor accessibility.

PTA in the community

• Free late-night weekend trains (4am on Saturday and Sundays) were trialed from November through to the end of April, after which the late Friday service was dropped but the late Saturday (Sunday morning) service extended for 12 months.

Green

• Deliveries started of new Euro5 EEV buses (enhanced environmentally-friendly vehicles with emissions between Euro5 and the more stringent Euro6) under the new (five plus five-year) contract with Volvo.