Transperth
Transperth is the brand and operating name of the public transport system in the greater metropolitan area of Perth.
It consists of a bus network, a fully-electrified urban train system and a ferry service. It is managed by the Transperth branch of the Transperth System, Regional and School Bus Services (SBS) division and covers key functions such as system planning, bus service delivery, passenger information services, ticketing and bus fleet procurement.
Transperth bus and ferry services are provided under commercial contract arrangements; train services are provided under an internal service level agreement by the PTA’s Transperth Train Operations (TTO) division.
Passenger information is provided through Transperth InfoCentres, the Transperth InfoLine service and the Transperth website. All InfoCentres are operated under contract by Serco.
Objectives and outcomes
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OBJECTIVE |
OUTCOME |
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Continue to pursue patronage growth, high passenger satisfaction and a high level of on-time running
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Continuing the trend of the past 12 years, patronage increased in 2011-12 - total boardings by six per cent and cash and SmartRider initial boardings by 6.9 per cent
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The level of overall customer satisfaction (averaged over all modes) increased to 85.5 per cent, from 84.4 per cent in 2011
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Train and ferry OTR were down slightly but remained high at 94.6 per cent and 96.7 per cent respectively, but bus OTR slipped 7.1 per cent to 79.1 per cent
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Further improvements to bus services
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New services to Ashby, Tapping, Aveley, Baldivis North and Alkimos
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Major improvements on Wanneroo Road, Landsdale, Clarkson, Whitfords and Joondalup Line feeder services
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Improvements to services on Alexander Drive, Cambridge Street, Beaufort Street
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Improvements to services to UWA, Curtin University, Belmont, Cannington, Ellenbrook, Balcatta, Two Rocks, Claremont, Mirrabooka, Canning Vale, Bull Creek, Willetton, Leederville, Osborne Park, Glendalough, Scarborough, Greenwood, Warwick, Whitfords, Joondalup and Mandurah
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Encourage public transport use
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The Get on Board presentation was delivered to community groups to encourage public transport use
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Work continued on a workplace program for employers who wish to encourage staff to use public transport to work
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Continue to improve information provided to passengers
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Installed new ticketing InfoCubes to provide train passengers with improved ticketing information
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Signage at a number of stations improved as part of a general upgrade
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Ensure that adequate public transport services to major events across the metropolitan are planned and funded
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An excellent level of public transport usage to/from major events was achieved. A new five-year agreement was signed with the WA Football Commission to provide special events services at Patersons Stadium
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Improve security for all users of Transperth services
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The new CMR monitors CCTV footage from all Transperth stations
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Increase capacity in the B-series railcars
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Modifications were made to the internal seating in B-series railcars
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