Public Transport Authority

Case Study: Transperth App

Perth commuters have been given the power, the power to personalise and access up-to-date public transport information through the highly anticipated Transperth smartphone app.

Launched in early 2014, the first official version of the Transperth App provides customers with access to their SmartRider information, journey planning, bus timetables and live train times, all within the palm of their hands.

The free app, which is available in both Android (smartphone) and iOS (Apple) platforms, has been downloaded over 153,000 times and has secured its spot as one of the top 10 most-downloaded iOS apps in Australia. The app offers users a number of great tools including the ability to save their favourite journeys, view any disruptions to services, get information about fare prices and check their SmartRider balances.

Commuters can find services from any stop, station or jetty, view them on a map and countdown to when their service arrives. Together with the new mobile-responsive website, the app provides customers with access to their Transperth My Account which delivers full access to online services.

The Transperth team are currently trialling technology that will allow users to track bus services in real-time and plan journeys with a greater degree of accuracy. A total of 130 buses which operate from the Karrinyup depot have been fitted with tracking technology enabling users to check how far away their bus is in real-time. Customers are able to optionally access the real-time bus trial in the Karrinyup area through the app.