Public Transport Authority

Governance and compliance - KPIs

Key Performance Indicators are an integral part of managing outcomes in areas that have been identified as being critical to our business. The following is a summary of our progress in delivering agreed outcomes in accordance with the 2013-17 PTA Strategic Plan including other regulatory requirements.

Rail safety performance report

KPIs	Measures	Target	Results	Status	Comments
Safety incidents per million passenger decrease	Notifiable occurrences CAT 'A' per million passenger boardings	0.21	49.49% above target	‡	Ref#1
	Notifiable occurrences CAT 'A' per million train kilometres	0.81	34.51% above target	‡	Ref#2
	Notifiable occurrences CAT 'B' per million passenger boardings	8.50	8.76% above target	‡	Ref#3
	Notifiable occurrences CAT 'B' per million train kilometres	35.00	8.32% below target	Φ
	Pass service inspections (school bus)	99.5%	99.6%	Φ
Obligations under the lease are adhered to	Lease breaches	0	0	Φ
	Five-year independent audit	0	0

Reporting of notifiable occurrences to the rail regulator

Under the Rail Safety Act (2010), specific railway safety incidents must be reported to the Office of Rail Safety (ORS). These “notifiable occurrences” are defined in the Rail Safety Regulations (2011) as Category A (death, serious injury, or significant damage) or Category B (incidents that may have the potential to cause a serious accident). They do not cover non-rail operations.

Note:

Ref#1
Category A per million passenger boardings bench mark value (target – 0.21)

The Category A per million passenger boardings result for the financial period 2013-14 was 0.31, an increase of 0.10 against the target.

This was due to a non-foreseeable decrease in patronage of 9% compared to the projected patronage for 2013-14.

12 (60%) of the 20 Category A notifiable occurrences were under the “Attempted or Suspected Suicide” classification, which are beyond PTA’s control.

Ref#2
Category A per million train kilometres benchmark value (target – 0.81)

The Category A per million train kilometres result for the 2013-14 financial year was 1.09, an increase of 0.28 against the target.

This was mainly due to a 66% increase of Category A notifiable occurrences as well as a 7% increase in train kilometres from the previous year.

12 (60%) of the 20 Category A notifiable occurrences were under the “Attempted or Suspected Suicide” classification, which are beyond PTA’s control.

Ref#3
Category B per million passenger boardings bench mark value (target – 8.50)

The Category B notifiable occurrences are reported to the Office of Rail Safety in accordance with the Rail Safety Act and Regulations & ONSI-WA 2008 in 2013-14 totalled 589.

The Category B target was set at 8.50 at the beginning of the year based on projected estimations of passenger boardings being 70,042,740. The total number of passenger boardings at end of the 2013-14 financial year was 63,710,713 a variance of 0.74 (9.24 – 8.50) from the set target.

This was due to a decrease of approximately 9% in passengers boardings and an increase of 12% of Category B notifiable occurrences from the previous year. If the projected passenger boardings were achieved the result for the 2013-14 financial year would have been 8.40 which meets the calculated projected target of 8.50 set at the beginning of the financial year.

In 2013–14 financial year there were reductions in the following notifiable occurrences when compared to the previous year; Operational Irregularity (3 vs 9), Communication Systems Failure (0 vs 2), Rollingstock irregularity (1 vs 3), Collisions on running lines (16 vs 32), Security Related (0 vs 1), Signalling and Proceed Authority Systems Irregular (7 vs 15), Alleged assaults (33 vs 54), Safe-working breach (12 vs 15), Slip Trip Fall (134 vs 140), and Security Issue (13 vs 14).

In the 2013-14 financial year there were increases in the following notifiable occurrences when compared to the previous year; Proceed Authority exceeded (3 vs 0), Track and Civil Infrastructure irregularity (26 vs 7), Vandalism (70 vs 27), Fires (Line-side and on railcars) (8 vs 3), Signals Passed At Danger (SPADs) (61 vs 30), Collision in Yard (1 vs 0), Electrical Infrastructure (9 vs 5), Suspected Suicide or Attempted Suicide (3 vs 2), Derailment (5 vs 4), Level Crossing Incidents (94 vs 78), Railcar Fault (6 vs 5), and Trespass (79 vs 75).

Some of PTA’s strategies to reduce the incident rates are as follows:

PTA strategies for track and civil:

The Network and Infrastructure Division of the PTA continue to monitor and review equipment failure rates and implement any corrective action where identified.

PTA strategies for vandalism:

Vandalism is a criminal offence and all incidents of vandalism that occur on the PTA network are reported to WA Police. The PTA in conjunction with WA Police look at trends of vandalism, analyse the information and put preventative measures in place to reduce these incidents.

PTA strategies for Signals Passed At Danger (SPADs):

The PTA is continuously reviewing SPADs and has implemented the following:

• Upgraded/installed an Uninterrupted Power Supply (UPS) to service the 600 volt signalling system as part of an ongoing program to improve the quality and resilience of the electricity to power supply sensitive signalling and control systems equipment.
• Driver Coordinators hold regular training sessions reinforcing the actions that drivers are to take when stopping at a signal displaying a stop indication.
• Investigations of all SPAD incidents are undertaken using the lessons learnt principles.
• In October 2013, the PTA took part in the SPAD Future Enquiry Workshop an Australia-wide initiative to reduce SPADs undertaken by the Appleton Institute and CQU University of Australia.
• The scope of the workshop was to understand the causes and potential resolution outcomes that could be deemed as suitable for organisations to implement within their own areas.
• As an outcome of the workshop TTO has restructured their SPAD Committee by broadening its membership to include all stakeholders and increasing the frequency of the meetings.

PTA strategies for level crossing incidents:

The PTA has implemented recommendations from the Curtin-Monash Accident Research Centre (C-MARC) report with the aim of reducing the number of incidents at level and pedestrian crossings.

The Gosnells Dorothy Street pedestrian crossing was identified as one of the top 10 areas for trespass and level crossing incidents and was selected as a model crossing to take part in an upgrade program outlined below:

• Upgraded signage and painted the pedestrian crossings with yellow line markings to define the walkway.

Throughout the network the PTA have:

• Performed programmed maintenance of all pedestrian crossing equipment.
• Responded in a timely manner to safety faults reported through Train Control.
• Reviewed data for Category A and Category B incidents at the weekly Executive Group meeting and provide feedback for further actions if required.

Internal and community based projects:

The organisation initiated the following internal and community based projects during the 2013-14 financial year:

• As part of the Right Track program, rail safety ambassador and double amputee, Jonathan Beninca presented at schools and youth organisations across the metro area, to promote rail safety.
• The Right Track website was upgraded to include downloadable teacher resources and good news stories.
• Transit Officers visited schools in suburbs identified as high risk and as a response to feedback from teachers reporting unsafe behaviour at local level crossings and train stations.
• Community outreach events and youth engagement workshops were conducted with “at risk” young people to educate and encourage appropriate behaviours around the rail reserve and to foster positive relationships with PTA operational staff.

OSH performance report

KPIs	Measures	2010 - 2011	2011 - 2012	2012 - 2013	2013 - 2014	Target	Level of Achievement	Status	Ref
OSH	Lost-time injury/disease (LTI/D incident rate)	6.70	6.96	6.30	5.78	Zero (0) or 10% improvement on the previous three (3) years	Met Target	Φ
	Lost time injury severity rate	N/A	24	23.86	29.34	Zero (0) or 10% improvement on the previous three (3) years	Desired results not achieved	‡	Ref#4
	% of injured workers returned to work within (i) 13 weeks and (ii) 26 weeks	N/A	5 6	12.5 22.72	77 88	Greater than or equal to 80% return to work within 26 weeks	Met Target	Φ
	% of managers trained in OSH and injury-management responsibilities	14%	45%	76%	94%	Greater than or equal to 80%	Met Target	Φ
	Number of fatalities (employees/contractors)	0	1	0	0	0	Met Target	Φ

Note:

Ref#4

The lost time injury severity rate is higher than the projected target due to an increase in the severity of knee and shoulder injuries in the Security Services branch. Transit Officers work in environments where situations expose them to risks not created directly by the activities of the PTA. Transit Officers have a duty of care to passengers and persons utilising PTA property or facilities which heightens the opportunity for injury to occur.

Organisational commitment to safety

Guided by the whole of Government, the Safety and Strategy Directorate provides strategic leadership and support to the PTA in corporate policy, health, safety, injury management, workers compensation, environment, records services and business management systems. The directorate ensures that the PTA's legislative requirements are met in these areas and that they are continuously monitored and reviewed.

Key areas of corporate involvement are evidence in the following:

• The corporate KPIs for Health Safety and Environment are presented to the executive in the quarterly report at the Executive Health, Safety and Environment Management Committee meetings, chaired by PTA's Managing Director.
• At the weekly Executive Group meetings the safety performances of each division are reported and analysed.  The data analysed includes, LTI's, NLTI's, CAT 'A' and CAT 'B' notifiable occurrences.
• Transperth Train Operations have reviewed shift roster patterns and have implemented corrective actions to address fatigue.
• Corporate and Divisional Managers have reinforced the importance of reporting hazards.
• The Corporate Rail Safety Auditor, audits policies/procedures across PTA divisions annually.

Health and safety

The provision of a healthy and safe workplace is the prime responsibility of management at all levels of the PTA. Management are committed to safety and there is an expectation that everyone goes home in the same condition that they came to work. This is an integral part of making public transport a safe, attractive and sustainable choice for connecting people and places in Western Australia.

The PTA ensures that safety requirements are communicated to all personnel including safety representatives through the following mechanisms:

• The Corporate and Division Safety Teams.
• Cross Divisional Safety Committees.
• Individual safety and reference guidance packs.
• An intranet safety hub which can be accessed by all personnel and includes safety alerts, incident investigation, safety reports and other safety information.

The membership of the Divisional Safety Committees consists of management/ supervisors and safety representatives. The purpose of the committees is to consult, initiate, implement, monitor and review control measures that benefit the safety and health of all PTA employees and customers. The Health, Safety and Environment Committee Procedure details the roles and responsibilities of the committee members and includes the OSH issue resolution process.

HSE management system

The Safety and Strategy Directorate continues to monitor and review the Health, Safety and Environmental System through a comprehensive strategic audit program. The purpose of the audit program is to ensure that all aspects of the safety management system are compliant and working effectively. The audit process provides feedback, identifies areas for continuous improvement and ensures corrective actions are implemented, monitored, reviewed and closed out.

The PTA's safety management system extends to contractors to ensure that they understand the requirements of the PTA's safety management system and reinforces the PTA's commitment to safety.

Reporting systems

The PTA has two safety incident reporting programs STARRS and IFRS. STARRS has recently gone through an enhancement process and it can now interface with IFRS.

The information collated by the PTA's reporting systems is used to identify incident trends, perform trend analysis and implement, monitor and review corrective actions. The data is tabled at both the Weekly Executive Group and the Executive Health, Safety and Environment Management Committee meetings. Summaries of the key outcomes from these meetings are regularly communicated through the PTA intranet.

Injury management

The PTA's Workers' Compensation and Injury Management Policy demonstrates the PTA's commitment to comply with the Workers' Compensation and Injury Management Act 1981 (WA) and WorkCover's WA Guidelines For Injury Management in the Workplace. Return to work programs are put in place and developed in consultation with the injured worker and the injured worker's medical practitioner, supervisor, and the injury management team. The aim/objective of the return to work program is to get injured workers back to work as soon as reasonably practicable.

The PTA's workers' compensation area has been audited by KPMG and the Office of Auditor General. The audit outcomes substantiated that the PTA was compliant in its management of injured workers.

Drug and alcohol testing

Drug and alcohol is a recognised occupational health and safety risk because of the impairment effects which compromises an employee's ability to work safely. The PTA has a zero tolerance to the use of drugs and/or alcohol in the workplace.

In the 2013-14 financial year a total of 693 employees and contractors undertook alcohol and other drug testing. Three contractors and two employees returned a positive result and in accordance with the PTA's Alcohol and Other Drugs Policy, these individuals have attended a counselling program and have attended regular random testing for the six months following the positive result.

Risk management

The PTA is committed to ensure that a proactive approach is maintained in managing and controlling risk at all levels of the organisation. The PTA is focussed on delivering on its strategic plan's vision - "To be recognised as a leader in providing world-class public transport services and solutions." and Purpose - "To provide safe, customer-focussed, integrated and efficient transport services."

Our success in achieving this is closely aligned to the effectiveness of the management framework. The executive is committed to ensuring that risk management is embedded in the organisation, by endorsing the development of appropriate culture, processes and structures.

This is further supported by the Strategic Risk Management Group (SRMG) and the Divisional Risk Coordinator Group (DRCG) that collaborate to ensure strategic and operational risks to the organisation are identified, managed and monitored, with outcomes being regularly provided to all areas of the organisation.

Succinct and informative quarterly risk reports are tabled at the executive monthly meetings that detail significant risk trends in the organisation across the strategic, operational and project areas of the business.

Updates from the PTA's risk management portfolio include:

• Launch of a comprehensive risk portal on the PTA's intranet (Transnet);
• The establishment and implementation of a structured risk management training program within the PTA;
• The increased engagement of the PTA's internal risk resources in providing risk workshop facilitation and consultation services;
• The better recognition of risks captured in the PTA's risk management system (RiskBase) and the strategies implemented to ensure their ongoing management; and,
• Ongoing structured quarterly DRCG and SRMG meetings.

Record-keeping

In the year 2013-14, the PTA has revised four records management procedures; Create, Capture and Control Records; Retention and Disposal of Records; Access to and Storage of Records; and Vital Records Procedure. In addition, the PTA has created one new procedure; Legal Deposit.

In addition, the agency has continued with the disposal of records in accordance with State Records Office requirements and provided disaster recovery training for records services staff.

In accordance with State Records Commission Standard 6 - Outsourcing, the PTA commenced a pilot project for retrieval of contractor records from Perth City Link Rail Alliance. The information thus provided will be used to develop more robust retrieval procedures.

This year, the records services team undertook an exercise to retrieve and catalogue 6500 archive boxes of records which were sent to our offsite storage provider in the past, and which had not been catalogued at the time they were sent offsite. During this process, many records were destroyed in accordance with the PTA's Functional Disposal Authority and the State Records Office's General Disposal Authorities and the remaining records were catalogued.

In addition, the PTA participated in the James Point discovery exercise conducted by the State Solicitor's Office.

Other records management milestones achieved this year include:

• 6800 documents created by the Records Services team; most of which were scanned and registered to files
• Approximately 7400 files created
• 6700 archive boxes created
• 550 files destroyed
• 650 Ministerials processed
• 58 barcode audits completed (work areas, compactus units and other storage areas)
• Several new Work Instructions developed

Record keeping at the PTA continues to be improved and the agency remains committed to progress towards compliance with the State Records Act 2000 as well as the policies, procedures and guidelines of the State Records Commission.

Pricing policy 2013-14

Government continued to maintain public transport fares at an affordable level.
Transperth fares were increased by an overall average of 4.3 per cent. In accordance with government policy, concession fares were maintained at 40 per cent of standard fares and the student fare was left unchanged at 50 cents. Transperth fares are rounded to the nearest 10 cents.

Transwa fares are established by Government to ensure affordability for regional West Australians. For the 2013- 14 financial year, Transwa fare increases were restricted to 2.0 per cent inline with the projected rate of increase in CPI. Concession fares were set at 50 per cent of standard fares. Transwa fares are rounded to the nearest 5 cents.

Transperth fare information is provided at
www.transperth.wa.gov.au

Transwa fare information is provided at
www.transwa.wa.gov.au