About this report
In this report, the PTA fulfils its reporting obligation by identifying the relevant strategic outcomes and its contribution to them in 2013-14 through:
- operational reports which show the effectiveness and efficiency of our transport services.
- compliance reports.
- audited key performance indicators report.
- audited financial report.
The purpose of this report is to provide our customers and community with information about our organisation, as well as operational and financial performance for the 2013-14 financial year.
Measuring effectiveness and efficiency
To honour the Government’s vision for Western Australia, the PTA has targeted two outcomes:
- 1. An accessible, reliable and safe public transport system.
- 2. Protection of the long-term functionality of the rail corridor and railway infrastructure.
Indicators of success in achieving the first of these outcomes are based on patronage and service provision, accessibility, reliability, customer satisfaction, safety and cost efficiency.
For the second outcome, success results from quality management of the railway corridor and residual issues of the rail freight network, which was leased to private sector operators in 2000.
