Organisational profile
Introduction
The Public Transport Authority of Western Australia is responsible for the operation of all bus, train and ferry public transport services in the greater metropolitan area under the Transperth brand. We also operate public transport services in regional centres, road coach and rail passenger services to regional areas under the Transwa brand, and administer and manage School Bus Services.
In addition to operating these transport services, the PTA is responsible for designing, building and maintaining public transport infrastructure and for protecting the long-term viability of Western Australia’s rail corridor and railway infrastructure. The PTA delivers public transport services seven days a week and in some cases up to 24-hours-a day.
Corporate plan
Vision
To be recognised as a leader in providing world-class public transport services and solutions.
Purpose
To provide safe, customer-focussed, integrated and efficient transport services.
Values
The PTA is dedicated to building a constructive organisational culture which attracts, retains and develops the right people with the right skills into the right jobs.
The PTA’s values guide our efforts to create the organisation and workforce we need to meet current and future challenges.
- Safety – We are committed to safety and protecting your future.
- Respect – We value and respect our customers, suppliers and each other.
- Recognition – We recognise each other for achievement, initiative and innovation.
- Integrity – We are honest and ethical.
- Sustainability – We consider the long-term impact of everything we do – economic, social and environmental.
Key Result Areas
The PTA has identified five Key Result Areas (KRAs) to ensure we are focussed on realising our vision. Each KRA contains goals to guide the prioritisation, development and implementation of strategies to achieve our KRAs. We will:
- Improve system and service resilience through the strategic management of all critical assets.
- Secure a workforce with the right capabilities and attitudes.
- Provide public transport services that meet community demand and customer-expectations.
- Make strategic and timely decisions through the use of integrated information and knowledge management-systems.
- Apply communication strategies to improve patronage and increase customer-satisfaction.
Customer Service Charter
The PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable passenger transport services to the public. We operate under the following Customer Service Charter:
- We are committed to providing a quality passenger transport service to the public.
- Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.
- Our staff and contractors will treat customers in a respectful and professional manner.
- Our buses, trains, ferries and facilities will be clean and well presented.
- Current information about all PTA services will be available from customer service staff, brochures, timetables, our call centres and our website.
- We will plan and review passenger transport services in consultation with the community to get the best results.
- We will plan and provide transport systems that respect the environment and improve sustainability.
To help us improve our services we maintain an InfoLine for feedback, 13 62 13, and our websites, www.pta.wa.gov.au, www.transperth.wa.gov.au or www.transwa.wa.gov.au for specific PTA business.
