Transperth is the brand and operating name of the public transport system in metropolitan Perth.

The Transperth system is operated by the Public Transport Authority and consists of a bus network, an electrified suburban train system and a ferry service. The system is managed by the Transperth Branch which resides within the Transperth, Regional and School Bus Services Division of the PTA.

Transperth bus and ferry services are provided by private sector operators under commercial contract arrangements, while Transperth train services are provided by an “in-house” operator, Transperth Train Operations Division, within the PTA. Passenger information is provided through information offices and a call centre. The call centre services are competitively tendered and currently provided by the firm Serco.

Statement of Objectives

The objectives of Transperth for 2004/05 were to:

• continue to pursue patronage growth, high customer satisfaction ratings and a high level of on-time running;
• expand the Transperth train network to include the northern extension to a new station at Clarkson, and servicing a new station on the Joondalup Line at Greenwood;
• introduce new three-car trains to service the expanded rail network and provide additional capacity;
• develop and introduce new bus services to feed the train network expansion to Clarkson;
• plan and prepare for services on the new rail line to Thornlie;
• move towards the introduction of the SmartRider ticketing system to replace the MultiRider on Transperth bus, train and ferry services;
• continue to review bus services across the metropolitan area, reallocating resources from areas where services are poorly utilised to areas of greater demand;
• promote a network of high-frequency bus and train routes along major transport corridors; and
• conduct reviews of the town and school bus services in Busselton, Esperance, and Port Hedland.

Service

Source: Transperth Passenger Satisfaction Monitor. (Note: The results shown are users’ responses to the following prompt in respect of each mode: “How satisfied are you with the Transperth bus/train/ferry system overall?”The system average has been calculated by weighting according to initial boardings on each mode.)