The Public Transport Authority (PTA) is required to demonstrate in its annual report that it contributes to the State Government achieving its vision for Western Australia. The vision is set out in the 2003 document Better Planning: Better Services which establishes strategic outcome goals under the five headings:

1. People and Communities
2. The Economy
3. The Environment
4. The Regions
5. Governance

In this report, the PTA has fulfilled this reportingobligation by identifying the strategic outcomes applicable to itself and the contribution it has made to them in 2004/05 through:

• Operational reports which show the effectiveness and efficiency of the PTA's transport services
• A Better Planning: Better Services report
• Audited and unaudited performance indicator reports
• Audited financial report

Measuring effectiveness and efficiency

To make its contribution to the Government's vision for Western Australia, the PTA has adopted two outcomes:

1. Accessible, reliable and safe public transport system
2. Protection of the long-term functionality of the rail corridor and railway infrastructure

It aims to achieve the first of these outcomes through the:

• Perth metropolitan train, bus and ferry services of Transperth;
• regional town bus services;
• regional train and road coach services of Transwa; and
• regional school bus services

The indicators of success in running these services are based on patronage, accessibility, reliability, customer satisfaction and safety.

PTA aims to achieve the second outcome - protection of the long-term functionality of the freight rail corridor and railway infrastructure - through its quality management of the rail corridor and residual issues for the rail freight operations which were disposed of in 2000.

The Public Transport Authority is responsible for the following transport services in Western Australia:

• rail, bus and ferry services in the metropolitan area under the brand Transperth;
• public transport services in regional centres;
• road coach and rail passenger services to regional areas under the brand Transwa; and
• school buses.

In addition to these transport services, it is responsible for designing and building transport infrastructure, principally through its entity New MetroRail which is extending the Perth metropolitan rail network, and for protecting the long-term functionality of Western Australia’'s freight rail corridor and infrastructure. The PTA was formed by the Public Transport Authority Act 2003 and began operating on 1 July 2003.

Purpose

To increase the use of public transport through the provision of customer-focused, safe and costeffective passenger transport ser

Aim

To make public transport an attractive sustainable choice for connecting people and places.

Values

We:

• value and respect our customers, suppliers and each other;
• are committed to safety;
• encourage each other to reach our full
  potential;
• are honest and exhibit high levels of integrity,
  openness and ethical behaviour;
• recognise and reward achievement, initiative and innovation;
• strive for continuous improvement
  in everything we do; and
• are environmentally responsible.