Outcome 1: Accessible, reliable and safe public transport system

PTA’s outcome of an accessible, reliable and safe public transport system is seen as a key requirement for increasing the use of public transport. Achieving a sustainable increase in the use of public transport depends on accessibility, reliability and safety.

PTA’s effectiveness in meeting its outcome on the provision of accessible, reliable and safe public transport system is measured by the following criteria:

1. Use of public transport
2. Accessible public transport
3. Service reliability
4. Level of overall customer satisfaction
5. Customer perception of safety
6. Level of notifiable safety incidents

1 Use of public transport

The use of public transport is measured by comparing the annual number of passengers carried against the number of productive service kilometres. Productive service kilometres exclude those kilometres travelled outside of scheduled passenger services (e.g.moving of trains and buses to stations).

This effectiveness indicator is applied to each mode of public transport.

Metropolitan and regional passenger services

Transperth Train Operations

The extension of the rail network to Clarkson and opening of Greenwood station resulted in increasing service kilometres by 6.9%. Despite a 6.3% increase in fare-paying boardings, train total boardings, which includes transfers and free travel, only rose by 4.9% due partly to a reduction in the number of boardings within the Free Transit Zone as shown by the March

2004 passenger count. The target was based on the assumption that free travel would remain unchanged and that Clarkson, Greenwood and Thornlie stations would commence operations earlier.

Transperth Bus Operations

This indicator is based on total boardings which includes fare-paying boardings plus free travel and transfers. Fare-paying boardings increased by 2% in 2004/05 while the new passenger count on Central Area Transit and Free Transit Zone services carried out in March 2004, calculated that free travel had increased by 35%. The significant variance in 2004/05 as compared to the target is as a result of the inclusion of the higher level of free travel in the total boardings.

Regional Bus Services

The patronage for the regional bus services declined despite an 11.6% increase in the service kilometres. This was as a result of the expansion of some regional services which involves high service kilometres for a relatively small number of passengers.