ROAD COACHES

Description of Services

Transwa operates road coach services on a comprehensive network which extends to Kalbarri, Geraldton and Meekatharra in the North, Augusta, Pemberton and Albany in the South West and Esperance in the South East. The Transwa road coach service is a vital transport link to many small communities in the southern half of Western Australia. At 30 June 2005,Transwa operated 144 separate road coach services a week and employed 30 road coach drivers for its fleet of 22 Scania road coaches.

The Year’s Developments

A review of road coach services began in 2004/05, with a view to attaining optimum use of the fleet, increasing capacity and offering alternative arrival and departure times and same-day return services to prime destinations. The initial review focussed on the northern routes through to Geraldton. After community consultation and input, modifications to the services will be implemented in late 2005.

Patronage

Customer Satisfaction

Infrastructure

Transwa reviewed a number of the stopping places for its road coach services and, in conjunction with local and State Government authorities, instituted some changes to enhance passenger access, comfort and safety. Yallingup is one location where a new pull-off area was constructed to ensure the safety of passengers while embarking and disembarking.

Transwa took delivery of the 22nd and final Scania road coach in 2004/05. Delivery of the coach completed a contract with Scania under which the first coach was delivered in May 2003.