Transwa is the brand and operating name of the public transport system view image operated by the PTA which provides road and rail passenger services to regional centres in the southern half of Western Australia.

OBJECTIVES AND OUTCOMES

Transwa’s purpose is to provide a customer focused, safe and cost effective public transport services to regional Western Australia.

Transwa monitors its performance against key aspects such as customer satisfaction, on-time running and patronage.

Its objectives and outcomes for 2006/07 were:

OBJECTIVEOUTCOME

Transwa to provide customer-focused passenger transport services for regional Western Australia.

Results of the current Passenger Satisfaction Monitor showed increasing levels of satisfaction by customers.

Recruitment processes were changed to attract and employ staff with strong customer service skills.

Transwa to provide safe and cost effective passenger transport services for regional Western Australia.

There were very few accidents or security incidents on Transwa services.

A comprehensive Safety Management Plan was developed which will further improve safety over the coming years.

Transwa services to arrive within acceptable parameters set for punctuality.

Transwa maintained a high level of on-time running during the year delivering the following results:

Prospector (77%), Australind (92%), AvonLink (99%), MerredinLink (89%) and Road Coaches (96%).