TRANSPERTH

Prepare for the opening of the Southern Suburbs Railway (SSR)

Completed a plan, with community input, to modify the bus route network in the southern corridor and parts of the south-eastern corridor to provide effective feeder services to the new railway.

Developed bus and train timetables for the new services.

Completed support arrangements to commence operations on the new stations (including training of new passenger staff, ticketing assistants, security arrangements and cleaning).

Carried out an initial public information campaign.

Established a customer service branch within the Transperth Train Operations division to further improve customer relations in anticipation of southern rail line operations and new City Station arrangements.

Constructed a new six-car platform at West Leederville station to allow integration of Subiaco special events services with SSR.

Improve facilities to clear crowds from Subiaco Oval

To allow operation of six-car trains, a special events siding was completed at Daglish station and the main platform at West Leederville station was extended.

Introduction of the Customer Information System (CIS), a component of the PTA’s new train control system designed to provide passengers with accurate, up-to-date and timely information.

Installation of equipment commenced in May 2007 with completion planned for December 2007.

Continue the installation of the Recording and Passenger Information Dissemination System (RAPID) to A-series railcar sets.

RAPID installed on 19 A-series railcar sets during the year. The program is expected to be completed in 2009/10.

Improve passenger safety

Transit Officers (previously Transit Guards) trained in the use of oleoresin spray to help deter antisocial behaviour.

Introduce the SmartRider ticketing system to replace the MultiRider system

Successfully implemented in March 2007.

Deployed 98 Passenger Ticketing Assistants to monitor the fare-gates at “closed” stations.

Replace existing ticket vending machines at train stations

Three machines being trialled at Perth and Bayswater stations.

Develop a bus feeder network for the Southern Suburbs Railway

A comprehensive review of the bus route network in the southern corridor and parts of the south-eastern corridor was carried out to modify the network and integrate it with the new train line and a conceptual bus network was developed.

The community consultation process to obtain feedback on the conceptual bus network was the largest ever undertaken by Transperth with over 2,600 people attending 32 community displays.

Amendments were made to the conceptual network based on community feedback.

Encourage the use of public transport for special events

An agreement was entered into with the West Australian Football Commission (WAFC) with respect to joint ticketing for all Australian Football League (AFL) matches at Subiaco Oval. Under the agreement membership of an AFL club includes entry to matches at Subiaco Oval and transport to the ground on Transperth services.

Other major events for which public transport was organised for the first time were the 2007 Australian Surf Life Saving Championships and the Red Bull Air Race.

Develop a more rigorous approach to measuring on-time running

A new fully automated train control system was implemented. The GPS Reporter functionality of the SmartRider ticketing system was used to check the reliability of bus and ferry services.

Continue to pursue patronage growth, high passenger satisfaction and a high level of on-time running

Continuing the trend over the past seven years, fare-paying boardings on the Transperth system increased by 3.2% while total boardings rose 2.4%*. Despite the pressure on capacity due to the continuing patronage growth, the overall level of satisfaction in 2007 as shown by the Passenger Satisfaction Monitor increased to 83.0% compared with 82.8% in 2006. The introduction of very precise methods of checking service performance showed a decline in the proportion of bus and train services running on-time.